Refund Policy for SORA2 Watermark Remover

Introduction

At SORA2 Watermark Remover, we strive to provide the best AI video watermark removal service. This refund policy outlines the terms and conditions for refunds on our subscription plans and premium features.

Effective Date: January 1, 2025

Subscription Refunds

Monthly and Annual Subscriptions

1. Cancellation Policy

   • You may cancel your subscription at any time through your account settings.
   • Cancellations will take effect at the end of your current billing period.
   • No refunds will be provided for partial months or unused portions of your subscription.

2. Refund Eligibility

   • Refunds for monthly or annual subscriptions are only available within 7 days of the initial purchase.
   • To be eligible for a refund, you must not have used more than 10% of your monthly video processing allocation.
   • Refund requests must be submitted through our support email: [email protected]

3. Refund Process

   • Once your refund request is approved, the refund will be processed within 5-10 business days.
   • Refunds will be issued to the original payment method used for the purchase.

Free Plan

• The free plan (5 video processing credits for new users) is non-refundable as it is provided at no cost.

Premium Feature Refunds

One-Time Premium Purchases

1. Refund Eligibility

   • Premium features and additional processing credits are eligible for refunds within 14 days of purchase.
   • To qualify for a refund, you must not have used more than 10% of the purchased video processing credits.
   • Credits that have already been used to process videos are non-refundable.

2. Refund Process

   • Submit your refund request to [email protected] with your order number and reason for the refund.
   • Our team will review your request within 2-3 business days.
   • If approved, the refund will be processed within 5-10 business days to your original payment method.

3. Non-Refundable Situations

   • Credits that have expired are not eligible for refunds.
   • Credits purchased more than 14 days ago are not eligible for refunds.
   • Credits used for video processing cannot be refunded.

Plan Changes

Upgrading Your Plan

• When you upgrade from a lower-tier plan to a higher-tier plan, you will be charged the prorated difference.
• The new plan will take effect immediately, and you will receive the full video processing allocation of the new plan.

Downgrading Your Plan

• When you downgrade to a lower-tier plan, the change will take effect at the end of your current billing period.
• No refunds will be provided for the difference between plans.
• Unused video processing credits from your current plan will not carry over to the new plan.

Chargebacks and Disputes

• If you initiate a chargeback or payment dispute with your bank or credit card company, your account may be suspended pending resolution.
• We encourage you to contact our support team first to resolve any billing issues before initiating a chargeback.
• Fraudulent chargebacks may result in permanent account termination.

Exceptions

We reserve the right to make exceptions to this refund policy on a case-by-case basis. Exceptions may be granted in the following situations:

• Technical issues that prevented you from using the service.
• Billing errors or duplicate charges.
• Service outages that significantly impacted your ability to use SORA2 Watermark Remover.

Contact Us

If you have any questions about our refund policy or need to request a refund, please contact us:

• Email: [email protected]
• Response Time: We aim to respond to all refund requests within 2-3 business days.

Changes to This Policy

We may update this refund policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "effective date" at the top of this policy. You are advised to review this refund policy periodically for any changes.

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Last Updated: January 1, 2025

Thank you for choosing SORA2 Watermark Remover for your AI video watermark removal needs!